Refund policy

 

AM I ABLE TO RETURN ITEMS?

Unfortunately at this moment we do not accept return unless an item is faulty

 

WHAT IS THE PROCESS FOR RETURNING AN ITEM?

If an item is faulty, you must ensure that it is sent with the all the original tags, packaging and with the returns form filled out correctly. The postage is at the buyers expense and should be sent with 'Recorded Delivery' to ensure that no problems occur and the tracking of the product can be used in the case of it being lost. The purchase must be returned without any damage to the product, which can consist of smoke smell, pet hair etc. The returns form can be sent out via an email or by post at the buyers expense. Failure to comply with these instructions and the return cannot be processed. 

 

RETURNS FROM OUTSIDE OF THE UK

Non EU customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the EU must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.